AODA - ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES: Customer Service Standard
Dear Valued Guests & Customers,
We are committed to improving accessibility for our Guests and Customers with disabilities. We welcome your comments, questions and suggestions on our efforts to provide goods or services to people with disabilities.
Feedback Delivery Channels
Guests/Customers may provide feedback in the manner in which Scotts Canada Ltd. provides its? goods and services to clients with disabilities. Feedback may be delivered through the following channels:
In person, by visiting the Scotts Canada Ltd. office.
In writing to:
Scotts Canada Ltd.
Human Resources ? AODA Feedback
2000 Argentia Rd., Plaza 2, Suite #300
Mississauga, ON L5N 1V8
By email to: [email protected]
By phone: (905) 814-2824
By fax: (905) 814-9077
Availability of Documents
Guests/Customers are welcome to obtain a copy of our Customer Service Feedback Form, Customer Service Policy, Integrated Accessibility Standards Policy and Multi-Year Accessibility Plan. We would be pleased to provide copies of these in alternative format if requested.
Responding to Feedback
A Scotts Canada representative will respond to feedback received as soon as practicable and will acknowledge receipt of the feedback within ten (10) business days. A reply will be provided in the format requested by the Guest/Customer by email, phone or in writing. The response will contain an acknowledgement of the receipt of the Guest/Customer?s feedback, and outline any further action(s) to be taken. Where appropriate, the feedback will be taken into consideration as part of the ongoing review of our policies and procedures.
SCOTTS CANADA LTD.